Refund policy

Refund Policy

Digital products · Instant delivery · Sold worldwide. Everything we sell is a digital product (PDF file) delivered immediately after payment is confirmed, via a download link sent to the email address provided at checkout. Because there is no physical item, no physical return is required.

30-Day Happiness Guarantee

Even though these are digital products, we voluntarily offer a 30-day satisfaction guarantee from the date of purchase, wherever you are in the world. If the product doesn't meet your expectations, you can request a full refund within that period — no questions asked.

How to request a refund

Email us at support@playwithmybooks.com within 30 days of your purchase, including the email address you used to place the order and your order number (found in your confirmation email). We respond within 48 business hours.

Refund timing & method

Once approved, your refund is issued to the original payment method through our payment processor. It typically appears within 5–14 business days, depending on your bank, card issuer, or payment provider and your country.

Consumers in the EU, UK & similar jurisdictions — right of withdrawal

If you are a consumer in the European Union, the United Kingdom, or another jurisdiction that grants a statutory "cooling-off" / right of withdrawal, you normally have 14 days to withdraw from a purchase. However, for digital content supplied immediately, you expressly request immediate access at checkout and acknowledge that you lose your statutory right of withdrawal once the download has begun. This does not affect the voluntary 30-day guarantee above, which we offer regardless of where you live.

Trouble downloading?

If you don't receive the email with your download link, or the file won't open, email us at support@playwithmybooks.com and we'll fix it. Before contacting us, please check your spam or junk folder.

Billing

Your payment is processed securely by our payment provider (Airwallex). The charge will appear on your statement as PLAYWITHMYBOOKS. If you don't recognize a charge, please contact us before disputing it and we'll resolve it quickly.

This store is operated by KYVORA TECHNOLOGIES LIMITED, Flat 5, 4/F, Won Hing Building, 74–78 Stanley Street, Central, Hong Kong.